Privacy Policy


Open School East (OSE) is committed to respecting any data you share with us, keeping it safe and only using it in ways that are legitimate. We will always be transparent about how we are processing your data and will only share it with other organisations if you have given us clear consent to do so and where we have a legitimate reason to do so.

This privacy notice sets out how we collect data, how we will process it and what rights you have.

Where we collect information about you

OSE will collect information about you in a number of ways including when you:

  • Request information about one of our programmes
  • Access one of our programmes
  • Attend an event
  • Give consent to receive our newsletter or other marketing materials
  • Give consent for use of your image, video footage, words
  • Enquire about a service, event, or opportunity, in order for us to fulfil your enquiry
  • Apply to work at OSE

How we use your personal data

We collect personal data about people who take part in our programmes, support us or come into contact with us in any other way. This is so that we can:

  • Provide you with a service 
  • Ensure you don’t have to keep providing us with basic details when you interact with us or attend different services and activities
  • Keep you up to date with our work (if you opt-in to our newsletters and marketing materials)
  • Monitor the work we do
  • Report to our funders
  • Tell stories to help us promote our work (with your permission)
  • send you information about how to get involved and support our work
  • Look into and respond to complaints and enquiries
  • Consider your suitability for employment with OSE

What personal data we collect and how we use it

We may collect personal data (including special categories of data where appropriate and with your consent) which includes the following:

Email address
Telephone and/or mobile number
IP address

Depending on what programme you are involved in, event or activity you are accessing, we may also collect information about:

Date of birth
Your health
Any special education needs or disability you tell us about
Your employment history
Your interests and motivations
Your bank or payment details
National Insurance Number 
Your nationality and right to work in the UK

How we keep your data safe and who has access to it

OSE will only collect and store the personal data that we need, and it will be stored in line with current legislation and our Data Protection Policy.

All personal data that we collect will be stored securely in password protected and restricted systems. Only relevant staff will have access to your data.

All staff and data processors who have access to your data will regularly undertake data protection training and follow OSE’s policies and procedures.

When we collect your personal information we use strict procedures and security features to prevent unauthorised access. However, no data transmission over the internet is 100% secure. As a result, while we try to protect your personal information, OSE cannot guarantee the security of any information you transmit to us and you do so at your own risk.

Where we store your data

Where possible, we store your data on servers that are based in the European Union. Where this is not possible, your data is stored on non-EU servers by organisations operating under the Privacy Shield framework.

Sharing your information

We will only share your personal information with partners if you give us permission to do so.

We won’t share your information with any other organisation for marketing, market research or commercial purposes, and we don’t pass on your details to other websites, unless your explicit consent is obtained beforehand.

Your rights

As a data subject, you have a number of rights. You can:

  • Access and obtain a copy of your data on request
  • Request to change incorrect or incomplete data
  • Request to delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing
  • Object to the processing of your data where OSE is relying on its legitimate interests as the legal ground for processing
  • Request to port your data to another organisation

If you would like information about the data we hold on your, please contact the team at  

If you believe that the OSE has not complied with your data protection rights, you can complain to the Information Commissioner Office.


OSE treats your relationship with us as confidential unless there is a risk of serious harm or abuse to you or someone else. In this instance, we may have to pass this information onto a third party such as the emergency services.

If you are under 16

If you’re under 16, we must have your parent’s or legal guardian’s permission to provide any personal data to us, and we may require them to provide certain data on your behalf.

Keeping your information up to date

We’re keen to keep in touch with all our learners and participants. Please contact us at  if you would like to update your contact details.


Our website uses strictly necessary cookies for required functionality related to our content management system and website security. It also uses statistics cookies related to Google Analytics. If you interact with the analytics opt in / out message on our website, the website sets a functionality cookie to remember your preference.

Links to other websites

This site contains links to and from other websites, and you should be aware that this privacy policy only applies to the OSE’s website.

Third party websites

In order to provide you a better service we use the following third party platforms:

Eventbrite (for event scheduling and bookings)
Mailchimp (for newsletters and contacts management)
SurveyMonkey (for feedback)
Vimeo (for videos)

How to contact us

If you would like to contact us about any information about this privacy notice, to request a Subject Access Request or for any other questions about how the OSE uses your personal data, please email or write to:

OSE Data Protection 
39 Hawley Square

Changes to this notice

We regularly review our privacy notice, and we may make changes from time to time. Any changes made will be updated on our privacy notice and posted to our website.

If you would like to see the OSE’s Privacy and Personal Data Protection Policy, you can contact the Data Protection at the address provided above.

This privacy notice was last changed in July 2020.